Classify error messages when uploading documents

🛠 Action Guide by Error Code

This is a guide summarizing error codes that may occur while using the Alli system and how to address them. Errors are broadly Cases that the member (document uploader) can resolve directlyand System internal errors that require help from an Alli account managerdivided into. Please refer to the table below and take appropriate action for your situation.✅ Actions for Members(Errors that members can resolve by taking action themselves)

DOCUMENT_BROKEN	File is corrupted	Upload a different copy	​
DOCUMENT_EMPTY	File contains no content	Upload a file that contains content	​
DOCUMENT_ENCRYPTED	File is encrypted	Remove encryption and re-upload	​
PDF_ERROR	PDF page processing error	Repair the PDF file and try again	✓ (Contact support if the problem persists after retrying)
HTML_PAGE_FORBIDDEN	No access permission to webpage	The server cannot access the URL	​
HTML_PAGE_NOT_FOUND	Webpage not found	Check that the URL is correct	​
HTML_PAGE_UNAVAILABLE	Webpage server error	Check that the URL is correct	​
HTML_CONTENT_TYPE_NOT_SUPPORTED	Unsupported HTML type	Check the content type of the URL	​
HTML_BODY_NOT_FOUND	No HTML body content	Check whether the URL has a body	​
CREDIT_LIMIT_EXCEED	Credit limit exceeded	Please adjust the credit allowance in Settings > Billing tab.	​

✅ Account Manager Actions(Errors that are internal to the Alli system, cannot be resolved by members, and require assistance from an account manager)

OCR_ERROR	Internal server OCR service error
NETWORK_ERROR	Internal server network error
LLM_ERROR	Internal server AI service error
INTERNAL_ERROR	Unknown internal error

The information to include when contacting support is as follows.

• Error code (e.g. number 701)

• Time of occurrence

• The applicable file