Alli Conversational AI

Alli AnswerBot allows you to build personalized user interaction, give your users full access to your knowledge base, and transform your team's operation efficiency across web and mobile.

Additional documentation can be found at: https://doc.alli.ai/

Start Conversation

POST https://backend.alli.ai/webapi/start_conversation

Start a conversation using a Skill. Note: this endpoint is currently only compatible with Message Node, Q&A Node, and Documents Node.

Headers

NameTypeDescription

API-KEY

string

Your API key can be found in your dashboard Settings menu, under the General tab.

OWN-USER-ID

string

The user id of the user who opens the conversation.

USER-EMAIL

string

Email address of the user who opens the conversation

Request Body

NameTypeDescription

placement

string

Used to match which Skill to start the conversation with.

{
    "result": {
        "conversation": {
            "id": "CONVERSATION_ID",
            "project": {
                "nluLanguage": "LANGUAGE"
            },
            "chats": {
                "edges": [
                    {
                        "node": {
                            "id": "CHAT_ID",
                            "message": "MESSAGE",
                            "createdAt": NUMBER,
                            "chatOptionInfos": [
                                {
                                    "shortenOption": "BUTTON_TEXT",
                                    "longOption": "BUTTON_TEXT",
                                    "style": {
                                        "bgColor": "COLOR_HEX",
                                        "bold": BOOLEAN,
                                        "fontColor": "COLOR_HEX",
                                        "italic": BOOLEAN,
                                        "lineColor": "COLOR_HEX",
                                        "underline": BOOLEAN
                                    },
                                    "meta": ""
                                },
                                {
                                    "shortenOption": "BUTTON_TEXT",
                                    "longOption": "BUTTON_TEXT",
                                    "style": {
                                        "bgColor": "COLOR_HEX",
                                        "bold": BOOLEAN,
                                        "fontColor": "COLOR_HEX",
                                        "italic": BOOLEAN,
                                        "lineColor": "COLOR_HEX",
                                        "underline": BOOLEAN
                                    },
                                    "meta": ""
                                }
                            ],
                            "isDeleted": BOOLEAN
                        }
                    }
                ]
            }
        }
    },
    "errors": null
}

Request Example

Please replace YOUR_API_KEY with your one in the example below. To get the api key, please see getting-api-key section.

curl -L -X POST 'https://backend.alli.ai/webapi/start_conversation' \
-H 'API-KEY: YOUR_API_KEY' \
-H 'OWN-USER-ID: test_userid' \
-H 'Content-Type: application/json' \
--data-raw '{"placement": "skill_A"}'

Response Example

{
    "result": {
        "conversation": {
            "id": "Q29udmVyc2F0aW9uOjYwMDZiNTM3MmRhPHAwMjZlOTFjMjllZQ==",
            "project": {
                "nluLanguage": "EN"
            },
            "chats": {
                "edges": [
                    {
                        "node": {
                            "id": "Q2hhdDo2MDQ2YjUzNzJkYWQwMDI2ZTkxYzI5ZDE=",
                            "message": "{\"blocks\": [{\"key\": \"egkjj\", \"text\": \"Please select an option\", \"type\": \"unstyled\", \"depth\": 0, \"inlineStyleRanges\": [], \"entityRanges\": [], \"data\": {}}], \"entityMap\": {}}",
                            "createdAt": 1615246647609.666,
                            "chatOptionInfos": [
                                {
                                    "shortenOption": "FAQ",
                                    "longOption": "FAQ",
                                    "style": {
                                        "bgColor": "#FFFFFF",
                                        "bold": false,
                                        "fontColor": "#2074ff",
                                        "italic": false,
                                        "lineColor": "#2074ff",
                                        "underline": false
                                    },
                                    "meta": ""
                                },
                                {
                                    "shortenOption": "Document",
                                    "longOption": "Document",
                                    "style": {
                                        "bgColor": "#FFFFFF",
                                        "bold": false,
                                        "fontColor": "#2074ff",
                                        "italic": false,
                                        "lineColor": "#2074ff",
                                        "underline": false
                                    },
                                    "meta": ""
                                }
                            ],
                            "isDeleted": false
                        }
                    }
                ]
            }
        }
    },
    "errors": null
}

Send Chat

POST https://backend.alli.ai/webapi/send_chat

Send a message as the user for an existing conversation. Note: this endpoint is currently only compatible with Message Node, Q&A Node, and Documents Node.

Headers

NameTypeDescription

API-KEY

string

Your API key can be found in your dashboard Settings menu, under the General tab.

Request Body

NameTypeDescription

message

string

The message to send in the conversation. Cannot be null or an empty string.

conversationId

string

Unique id for the conversation you want to send a message in.

{
    "result": {
        "responses": [
            {
                "id": "CHAT_ID",
                "message": "MESSAGE",
                "createdAt": NUMBER,
                "isDeleted": BOOLEAN
            },
            {
                "id": "CHAT_ID",
                "message": "MESSAGE",
                "createdAt": NUMBER,
                "chatOptionInfos": [
                    {
                        "shortenOption": "BUTTON_TEXT",
                        "longOption": "BUTTON_TEXT",
                        "style": {
                            "bgColor": "COLOR_HEX",
                            "bold": BOOLEAN,
                            "fontColor": "COLOR_HEX",
                            "italic": BOOLEAN,
                            "lineColor": "COLOR_HEX",
                            "underline": BOOLEAN
                        },
                        "meta": ""
                    }
                ],
                "isDeleted": BOOLEAN
            }
        ],
        "state": "WAIT_USER_ANSWER_2"
    },
    "errors": null
}

Request Example

Please replace YOUR_API_KEY with your one in the example below. To get the api key, please see getting-api-key section.

curl -L -X POST 'https://backend.alli.ai/webapi/send_chat' \
-H 'api-key: YOUR_API_KEY' \
-H 'Content-Type: application/json' \
--data-raw '{"conversationId": "Q29udmVyc2F0aW9uOjYwNDZiNWNkZTZkZGQ5MGE3ZWJlMGYxZQ==", "message": "I need help!"}'

Response Example

{
    "result": {
        "responses": [
            {
                "id": "Q2hhdDo2MDQ2YjVlY2U2ZGRkOTBhN2ViZTBmNTU=",
                "message": "I need help!",
                "createdAt": 1615246828077.0,
                "isDeleted": false
            },
            {
                "id": "Q2hhdDo2MDQ2YjVlY2U2ZGRkOTBhN2ViZTBmNTc=",
                "message": "{\"blocks\": [{\"key\": \"6so0p\", \"text\": \"Please input your question\", \"type\": \"unstyled\", \"depth\": 0, \"inlineStyleRanges\": [], \"entityRanges\": [], \"data\": {}}], \"entityMap\": {}}",
                "createdAt": 1615246828110.0,
                "chatOptionInfos": [],
                "isDeleted": false
            }
        ],
        "state": "WAIT_USER_ANSWER_2"
    },
    "errors": null
}

Summary Analytics

GET https://backend.alli.ai/webapi/summary_analytics

Provides various summarized analytics information for your project.

Headers

NameTypeDescription

API-KEY

string

Your API key can be found in your dashboard Settings menu, under the General tab.

Request Body

NameTypeDescription

startDate

string

Start of range of dates to query in YYYY-MM-DD format.

endDate

string

End of range of dates to query in YYYY-MM-DD format.

{
    "result": {
        "conversations": CONVERSATIONS,
        "conversationsUpDown": CONVERSTAIONS_UPDOWN,
        "participants": PARTICIPANTS,
        "participantsUpDown": PARTICIPANTS_UPDOWN,
        "uniqueParticipants": UNIQUE_PARTICIPANTS,
        "uniqueParticipantsUpDown": UNIQUE_PARTICIPANTS_UPDOWN,
        "queries": QUERIES,
        "queriesUpDown": QUERIES_UPDOWN,
        "queriedUsers": QUERIED_USERS,
        "queriedUsersUpDown": QUERIED_USERS_UPDOWN,
        "uniqueQueriedUsers": UNIQUE_QUERIED_USERS,
        "uniqueQueriedUsersUpDown": UNIQUE_QUERIED_USERS_UPDOWN,
        "instantResolution": INSTANT_RESOLUTION,
        "instantResolutionUpDown": INSTANT_RESOLUTION_UPDOWN,
        "aiResponseRate": AI_RESPONSE_RATE,
        "aiResponseRateUpDown": AI_RESPONSE_RATE_UPDOWN,
        "uniqueVisitors": UNIQUE_VISITORS,
        "uniqueVisitorsUpDown": UNIQUE_VISITORS_UPDOWN,
        "totalFaqs": TOTAL_FAQS,
        "totalFaqsUpDown": TOTAL_FAQS_UPDOWN,
        "totalDocuments": TOTAL_DOCUMENTS,
        "totalDocumentsUpDown": TOTAL_DOCUMENTS_UPDOWN,
        "feedbacksUpDown": FEEDBACKS_UPDOWN
    },
    "errors": null
}

Request Example

Please replace YOUR_API_KEY with your one in the example below. To get the api key, please see getting-api-key section.

curl -X GET -d '{ "startDate": "2020-11-14",
"endDate": "2020-12-14"}' \
-H 'API-KEY: YOUR_API_KEY' \
https://backend.alli.ai/webapi/summary_analytics

Response Example

{
    "result": {
        "conversations": 45,
        "conversationsUpDown": -45.78,
        "participants": 44,
        "participantsUpDown": -32.31,
        "uniqueParticipants": 43,
        "uniqueParticipantsUpDown": -31.75,
        "queries": 39,
        "queriesUpDown": -56.18,
        "queriedUsers": 35,
        "queriedUsersUpDown": -46.97,
        "uniqueQueriedUsers": 35,
        "uniqueQueriedUsersUpDown": -44.44,
        "instantResolution": 1,
        "instantResolutionUpDown": 0.0,
        "aiResponseRate": 100.0,
        "aiResponseRateUpDown": 0.0,
        "uniqueVisitors": 2077,
        "uniqueVisitorsUpDown": -1.05,
        "totalFaqs": 0,
        "totalFaqsUpDown": 0.0,
        "totalDocuments": 0,
        "totalDocumentsUpDown": 0.0,
        "feedbacksUpDown": 0.0
    },
    "errors": null
}

Daily Conversation Count

GET https://backend.alli.ai/webapi/conversation_daily_count

The total number of conversations per day for a given range.

Headers

NameTypeDescription

API-KEY

string

Your API key can be found in your dashboard Settings menu, under the General tab.

Request Body

NameTypeDescription

endDate

string

End of range of dates to query in YYYY-MM-DD format.

startDate

string

Start of range of dates to query in YYYY-MM-DD format.

{
    "result": {
        "dailyTotalCount": [
            {
                "date": "DATE",
                "activeCount": ACTIVE_COUNT
            }
        ],
        "state": "NORMAL",
        "campaignCount": 1
    },
    "errors": null
}

Request Example

Please replace YOUR_API_KEY with your one in the example below. To get the api key, please see getting-api-key section.

curl -X GET -d '{ "startDate": "2020-11-19",
"endDate": "2020-11-24"}' \
-H 'API-KEY: YOUR_API_KEY' \
https://backend.alli.ai/webapi/conversation_daily_count

Response Example

{
    "result": {
        "dailyTotalCount": [
            {
                "date": "2020-11-19",
                "activeCount": 30
            },
            {
                "date": "2020-11-20",
                "activeCount": 49
            },
            {
                "date": "2020-11-21",
                "activeCount": 32
            },
            {
                "date": "2020-11-22",
                "activeCount": 2
            },
            {
                "date": "2020-11-23",
                "activeCount": 31
            },
            {
                "date": "2020-11-24",
                "activeCount": 16
            }
        ],
        "state": "NORMAL",
        "campaignCount": 1
    },
    "errors": null
}

Daily FAQ Count

GET https://backend.alli.ai/webapi/faq_daily_count

Daily trend of Q&A from FAQ in given date range.

Headers

NameTypeDescription

API-KEY

string

Your API key can be found in your dashboard Settings menu, under the General tab.

Request Body

NameTypeDescription

startDate

string

Start of range of dates to query in YYYY-MM-DD format.

endDate

string

End of range of dates to query in YYYY-MM-DD format.

{
    "result": {
        "dailyTotalCount": [
            {
                "date": "DATE",
                "activeCount": ACTIVE_COUNT
            }
        ],
        "state": "NORMAL",
        "campaignCount": 1
    },
    "errors": null
}

Request Example

Please replace YOUR_API_KEY with your one in the example below. To get the api key, please see getting-api-key section.

curl -X GET -d '{ "startDate": "2020-11-19",
"endDate": "2020-11-24"}' \
-H 'API-KEY: YOUR_API_KEY' \
https://backend.alli.ai/webapi/faq_daily_count

Response Example

{
    "result": {
        "dailyTotalCount": [
            {
                "date": "2020-11-19",
                "count": 24
            },
            {
                "date": "2020-11-20",
                "count": 70
            },
            {
                "date": "2020-11-21",
                "count": 23
            },
            {
                "date": "2020-11-22",
                "count": 45
            },
            {
                "date": "2020-11-23",
                "count": 34
            },
            {
                "date": "2020-11-24",
                "count": 30
            }
        ]
    },
    "errors": null
}

Daily FAQ Analytics

GET https://backend.alli.ai/webapi/faq_daily_analytics

Analytics information for the most frequently asked Q&As.

Headers

NameTypeDescription

API-KEY

string

Your API key can be found in your dashboard Settings menu, under the General tab.

Request Body

NameTypeDescription

topN

number

Top N of the most frequently asked Q&A. Maximum value for N is 20. Please use 1, 5, 10, or 20 for N.

startDate

string

Start of range of dates to query in YYYY-MM-DD format.

endDate

string

End of range of dates to query in YYYY-MM-DD format.

{
    "result": {
        "faqDailyAnalytics": [
            {
                "totalCount": NUMBER,
                "totalShownCount": NUMBER,
                "selectedRatio": NUMBER,
                "faq": {
                    "id": "ID_1",
                    "question": "QUESTION_1"
                },
                "stats": [
                    {
                        "date": "DATE",
                        "selectedCount": NUMBER
                    }
                ]
            }
        ]
    },
    "errors": null
}

Request Example

Please replace YOUR_API_KEY with your one in the example below. To get the api key, please see getting-api-key section.

curl -X GET -d '{ "startDate": "2020-12-02",
"endDate": "2020-12-05", "topN": 5}' \
-H 'API-KEY: YOUR_API_KEY' \
https://backend.alli.ai/webapi/faq_daily_analytics

Response Example

{
    "result": {
        "faqDailyAnalytics": [
            {
                "totalCount": 1,
                "totalShownCount": 1,
                "selectedRatio": 100.0,
                "faq": {
                    "id": "RkFROjVkZDQ4ZWFhN2E4ZGM2M2Y4OGNhZmUzOQ==",
                    "question": "What is Alli?"
                },
                "stats": [
                    {
                        "date": "2020-12-02",
                        "selectedCount": 0
                    },
                    {
                        "date": "2020-12-03",
                        "selectedCount": 0
                    },
                    {
                        "date": "2020-12-04",
                        "selectedCount": 1
                    },
                    {
                        "date": "2020-12-05",
                        "selectedCount": 0
                    }
                ]
            }
        ]
    },
    "errors": null
}

Executing a Skill

POST https://backend.alli.ai/webapi/skill

This API executes a skill and returns the final text answer as json format. Please follow the link under the 'Learn More about Variables' below for more information about the variables parameter. This API can be used for the entity extraction if the skill is designed for the entity extraction.

Headers

NameTypeDescription

API-KEY

string

Your API KEY can be found in your Dashboard Settings menu under the general tab

Request Body

NameTypeDescription

id

string

This is a skill id. If you click a skill in the Alli Dashboard, the URL is something like https://app.alli.ai/projects/PROJECT_ID/campaigns/SKILL_ID. Please put SKILL_ID here.

text

string

This is an input text for the skill execution.

variables

object

variables is a JSON object to set the variables in the skill.

{"result": "TEXT RESULT FROM SKILL", "errors": []}

Learn More about Variables

To learn more about the variables in Alli, please see this user guide.

Request Example

Please replace YOUR_API_KEY with your one in the example below. To get the api key, please see getting-api-key section.

curl -d '{"id": "YOUR SKILL ID",
        "text": "issue date",
        "variables": {"YOUR_VARIABLE": "YOUR_VARIABLE_VALUE"}}' \
        -H 'API-KEY: YOUR_API_KEY' \
        -H 'Content-Type: application/json' https://backend.alli.ai/webapi/skill

Response Example

{"result": "TEXT RESULT FROM SKILL", "errors": []}

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