Answer Bot API

Answer Bot API makes it possible for the system to read, infer meaning, and deliver precise answers from large sets of documents with high accuracy.

Search from Q&A

POST https://backend.alli.ai/webapi/faq

This API lets you find the most relevant question and answer pairs from your Q&A knowledge base.

Headers

Name	Type	Description
API-KEY	string	Your API key can be found in your dashboard Settings menu, under the General tab.
AGENT-EMAIL	string	If you want to specify an agent who makes this API call, you can provide the agent's email address here. It can be found under Settings > Agents in your dashboard.
OWN-USER-ID	string	If you want to specify a user who makes this API call, you can provide the user's ID here. It can be a new one or be found in the Conversations menu in your dashboard.
USER-EMAIL	string	If you want to update the user's email when using OWN-USER-ID, you can provide the new email address here.

Request Body

Name	Type	Description
autoRegisterCandidates	boolean	The default value is true. When this option has set false, it'll not automatically register the query to candidates when there was no answer for the given query.
hashtagsOperator	string	Either AND or OR. Choose AND if you want each returned result to contain all hashtags. Choose OR if you want each returned result to contain at least one of the hashtags.
hashtags	array	An array of all the hashtags that you would like to appear.
maxResults	integer	The maximum number of results to be returned.
query	string	This is a query string.
format	string	html or text. If it's text, the return value will be in plain text. If it's html, it will return html. If your answer contains styled html, such as different font size and color, you can use html. If you simply want to get an answer as a text, you can use the text. The default value is html.

200 The API will find the most relevant question and answers from your Q&A database. confidence: It shows the confidence value from AI model. Shown as a number value between 0 and 1. effectiveConfidence: When you provide feedback to the query result, it automatically trains the AI model. Effective confidence is the adjusted score with these users' and agents' feedback. Shown as a number value between 0 and 1. question: This is the question part of the selected Q&A pair. answer: This is the answer part of the selected Q&A pair. id: This is used to identify the result to give or cancel feedback. hashtags: Hashtags registered for the Q&A. lastUpdatedDate: The date when the Q&A is last updated. agentFeedback: The feedback from agents (through dashboard and REST calls) about this Q&A. userFeedback: The feedback from users (through conversation) about this Q&A. count: The number of suggested Q&As. hashId: This hash id is being used when you call select_answer later. The number of search results and the threshold follows your dashboard setting. Please check your settings in Q&A > Settings.

{"result": 
  [
    {
      "confidence": CONFIDENCE_VALUE, 
      "effectiveConfidence": EFFECTIVE_CONFIDENCE_VALUE, 
      "question": "QUESTION_1", 
      "answer": "ANSWER_1",
      "id": "ID_1",
      "hashtags": [],
      "lastUpdatedDate": "DATE",
      "agentFeedback": {
                "positiveCount": 1,
                "negativeCount": 0
              },
      "userFeedback": {
                "positiveCount": 1,
                "negativeCount": 0
              }
    }, ... 
  ],
  "count": 3,
  "hashId": "HASH_ID"
}

Search from Documents

POST https://backend.alli.ai/webapi/mrc

Documents API finds an answer from your unstructured text documents and even from complex tables.

Headers

Name	Type	Description
API-KEY	string	Your API key can be found in your dashboard Settings menu, under the General tab.
AGENT-EMAIL	string	If you want to specify an agent who makes this API call, you can provide the agent's email address here. It can be found under Settings > Agents in your dashboard.
OWN-USER-ID	string	If you want to specify a user who makes this API call, you can provide the user's ID here. It can be a new one or be found in the Conversations menu in your dashboard.
USER-EMAIL	string	If you want to update the user's email when using OWN-USER-ID, you can provide the new email address here.

Request Body

Name	Type	Description
returnPreview	boolean	If true, the html body and css will be returned for each search result. The default value is false. Note: This parameter will be deprecated on 12/9/2021 due to technical changes made to the preview feature.
autoRegisterCandidates	boolean	The default value is true. When this option has set false, it'll not automatically register the query to candidates when there was no answer for the given query.
hashtagsOperator	string	Either AND or OR. Choose AND if you want each returned result's document to have all of the specified hashtags. Choose OR if you want each returned result's document to have at least one of the specified hashtag.
maxResults	integer	Number of results to see
query	string	This is a query string.
hashtags	array	Documents you uploaded to the dashboard have hashtags. You can set the search scope to these hash-tagged documents.
format	string	It can be 'html' or 'text'. If it's text, the return value will be in plain text. If it's html, it will return html. If your answer contains styled html, such as different font size and color, you can use html. If you simply want to get an answer as a text, you can use the text.

200 You will get the result as the following JSON format. answer: It's the answer extracted from uploaded documents in the dashboard. answerHash: This is used to identify the answer to give or cancel feedback. confidence: It shows the confidence value from AI model. Shown as a number value between 0 and 1. effectiveConfidence: When you provide feedback to the query result, it automatically trains the AI model. Effective confidence is the adjusted score with these users' and agents' feedback. Shown as a number value between 0 and 1. documentId: The document's ID where the answer is extracted from. documentName: The document's name where the answer is extracted from. hashtags: The hashtags attached to the document. pageNo: The page number in the document where the answer was derived. agentFeedback: createdDate: The date when the document was uploaded. agentFeedback: The feedback from agents (through dashboard and REST calls) about this document userFeedback: The feedback from users about this document The number of search results and the threshold follows your dashboard setting. Please check your setting in Documents > Settings. body: If returnPreview is true in the request, the html body of the document search preview is displayed. Note: body parameter will be deprecated on 12/9/2021 due to technical changes made to the preview feature. css: If returnPreview is true in the request, the css of the document search preview is displayed. Note: css parameter will be deprecated on 12/9/2021 due to technical changes made to the preview feature.

{
    "result": [
        {
            "answer": "ANSWER_1",
            "answerHash": "ANSWER_HASH_1",
            "confidence": CONFIDENCE_1,
            "effectiveConfidence": EFFECTIVE_CONFIDENCE_1,
            "documentId": "DOCUMENT_ID_1",
            "documentName": "DOCUMENT_NAME_1",
            "hashtags": [],
            "pageNo": PAGE_NUMBER,
            "createdDate": "DATE",
            "agentFeedback": {
                "positiveCount": 0,
                "negativeCount": 0
            },
            "userFeedback": {
                "positiveCount": 0,
                "negativeCount": 0
            },
            "body": "PREVIEW_HTML_BODY",
            "css": "PREVIEW_CSS"
        }
    ]
}

Get Single Q&A

GET https://backend.alli.ai/webapi/single_faq

This is the method to get all the details of a single Q&A.

Headers

Name	Type	Description
API-KEY	string	Your API key can be found in your dashboard Settings menu, under the General tab.

Request Body

Name	Type	Description
id	string	The id of the FAQ you are looking for.
format	string	The format of the answer value for this FAQ. Default is HTML.

200 Includes fields: question: The question associated with the Q&A. answer : The answer to the question. id: The id of this Q&A. userFeedback: The feedback from users (through conversation) about this Q&A. agentFeedback: The feedback from agents (through dashboard and REST calls) about this Q&A. lastUpdatedDate, createdDate: The date when the Q&A was updated / first created. hashtags: All hashtags associated with this question.

{
    "result": {
        "question": "Who is there?",
        "answer": "Elmo",
        "id": "RkFROjYwMmY2ZTQ0YWZmMWQ5YmQ0NmM5Y2VkNw==",
        "userFeedback": {
            "positiveCount": 0,
            "negativeCount": 0
        },
        "agentFeedback": {
            "positiveCount": 0,
            "negativeCount": 1
        },
        "lastUpdatedDate": "2021-02-19",
        "createdDate": "2021-02-19",
        "hashtags": []
    }
}

Get Single Document

GET https://backend.alli.ai/webapi/single_document

This is the method to get all details of a single document.

Headers

Name	Type	Description
API-KEY	string	Your API key can be found in your dashboard Settings menu, under the General tab.

Request Body

Name	Type	Description
id	string	The id of the document.

200 You will get the result as the following JSON format. id: The Document's ID. documentName: The document's file name. createdDate: The date when the document was uploaded. hashtags: Hashtags registered for the document. agentFeedback : Counts of positive and negative ratings by employees. userFeedback: The feedback from users about this document{"result": {

      "id": "S25vd2xlZGdlQmFzZTo1ZjMzODFkZmNhYWJjYWUyMjkzYjFhY2U=",
      "documentName": "Policy document 1.docx",
      "createdDate": "2020-11-12",
      "agentFeedback": {
                "positiveCount": 1,
                "negativeCount": 0
            },
            "userFeedback": {
            "positiveCount": 0,
            "negativeCount": 0
        },
      "hashtags" : ["hashtag1", "hashtag2"]
    }
}

Q&A Feedbacks

GET https://backend.alli.ai/webapi/faq_feedbacks

This API lets you get the list of feedbacks given to Q&A pairs for each search query.

Headers

Name	Type	Description
API-KEY	string	Your API key can be found in your dashboard Settings menu, under the General tab.
AGENT-EMAIL	string	If you want to only see feedbacks given by a specific agent, you can provide the agent's email address here. It can be found under Settings > Agents in your dashboard.
OWN-USER-ID	string	If you want to only see feedbacks given by a specific user, you can provide the user's ID here. It can be found in the Conversations menu in your dashboard.

Request Body

Name	Type	Description
offset	integer	offset allows you to specify the ranking number of the first item on the page.
limit	integer	limit allows you to set the number of objects returned on one page. The maximum value is 100.

200 You will get the result as the following JSON format. query: It's the search query that has feedback for Q&A search results. feedbacks: It contains detailed feedback information for the query, faqId and postive. faqId: The Q&A pair's ID that has the feedback information. positive: true or false. true indicates that the Q&A pair has positive feedback upon the search, and false indicates negative feedback. count: The total number of feedbacks listed.

{
  "result": [
    {
      "query": "QUERY_1",
      "feedbacks": [
        {
          "faqId": "FAQ_ID_1_1", 
          "positive": true or false
        }, ...
      ]
    }, ...
  ],
  "count": COUNT_1
}

Q&A Feedback

POST https://backend.alli.ai/webapi/faq_feedback

This API lets you give or cancel feedback given to a Q&A pair for a search query.

Headers

Name	Type	Description
API-KEY	string	Your API key can be found in your dashboard Settings menu, under the General tab.
AGENT-EMAIL	string	If you want to specify an agent who makes this API call, you can provide the agent's email address here. It can be found under Settings > Agents in your dashboard.

Request Body

Name	Type	Description
query	string	The query you want to give or cancel feedback for, toward the Q&A.
id	string	The ID for the Q&A you want to give or cancel feedback for the query. It is created whenever a Q&A search happens and bound to the query and the Q&A pair. It can be retrieved using the Q&A API above.
isPositive	boolean	When the value is true, positive feedback is given to the Q&A for the query. When it's false, negative feedback is given. When it's null, it cancels the feedback.

200 You will get the result as the following JSON format. id: The ID for the Q&A you want to give or cancel feedback for the query. It's the same one you used for the request. positiveCount: The total number of positive feedbacks after the request is processed. negativeCount: The total number of negative feedbacks after the request is processed.

{
    "result": {
        "faqTrainSearchResult": {
            "faq": {
                "id": "ID"
            },
            "agentFeedback": {
                "positiveCount": NUMBER,
                "negativeCount": NUMBER
            }
        }
    },
    "errors": null
}

Q&A User Feedback

POST https://backend.alli.ai/webapi/faq/user_feedback

The feedback registered with the above API will be submitted as user feedback. This API registers user feedback (user feedback is what the users who use the Alli chatbot and approve or disprove of answers submit).

Headers

Name	Type	Description
API-KEY	string	Your API key can be found in your dashboard Settings menu, under the General tab.
OWN-USER-ID	string	If you want to specify a user who makes this API call, you can provide the user's ID here. It can be a new one or be found in the Conversations menu in your dashboard.
USER-EMAIL	string	If you want to update the user's email when using OWN-USER-ID, you can provide the new email address here.

Request Body

Name	Type	Description
prev	boolean	A boolean as to the previous feedback you'd assigned this query (only should be used to modify previous feedback)
positive	boolean	A boolean as to whether the feedback is positive or negative
query	string	The query that you made, that you're providing feedback for
id	string	The ID of the Q&A object you want to provide feedback (can be found in the "faq" field of the /webapi/faq response).

200 Returns the current user feedback for this FAQ, both the positiveCount and negativeCount.

{
    "result": {
        "userFeedback": {
            "positiveCount": 1,
            "negativeCount": 0
        }
    }
}

Upload Q&As

POST https://backend.alli.ai/webapi/upload_faq_file

You can upload multiple Q&As in the tsv, csv, xlsx, and zip format using this API.

Headers

Name	Type	Description
API-KEY	string	Your API key can be found in your dashboard Settings menu, under the General tab.
AGENT-EMAIL	string	If you want to specify an agent who makes this API call, you can provide the agent's email address here. It can be found under Settings > Agents in your dashboard.

Request Body

Name	Type	Description
file	string	Your local Q&A file location. xlsx, tsv, csv, and zip files are supported.

200 result: success if the file upload is successful. notUploaded: If any of the questions are not uploaded or updates existing Q&A, the details will be listed here. question: The question part of not-uploaded or updated Q&A. state: dup if the Q&A is not uploaded due to duplication in 'similar questions' content. up if the Q&A updated an existing one due to the same question content.

{
    "result": "success",
    "notUploaded": [
        {
            "question": "QUESTION_1",
            "state": "dup"
        },
        {
            "question": "QUESTION_2",
            "state": "up"
        }
    ]
}

Add Q&A

POST https://backend.alli.ai/webapi/register_faq

You can add a new Q&A or update an existing Q&A using this API.

Headers

Name	Type	Description
API-KEY	string	Your API key can be found in your dashboard Settings menu, under the General tab.
AGENT-EMAIL	string	If you want to specify an agent who makes this API call, you can provide the agent's email address here. It can be found under Settings > Agents in your dashboard.

Request Body

Name	Type	Description
status	string	ON or OFF. When on, registered Q&A will be turned on for Q&A search.
question	string	The question part of the Q&A.
similarQuestions	array	Similar questions that has the same answer. You can add multiple similar questions.
answer	string	The answer part of the Q&A. If the same question exists in the database, this answer will replace the existing one.
hashtags	array	Hashtags added to the Q&A. You can add multiple hashtags.
memo	string	Memo on the Q&A to share with agents.

200 status: The status of the registered Q&A. 'created' means the Q&A is newly created. 'updated' means an existing Q&A is updated with a new answer. id: The registered Q&A's ID.

{
    "result": {
        "status": "created",
        "id": "Q&A_ID"
    },
    "errors": null
}

Delete Q&A

POST https://backend.alli.ai/webapi/delete_faq

You can delete a Q&A using this API.

Headers

Name	Type	Description
API-KEY	string	Your API key can be found in your dashboard Settings menu, under the General tab.

Request Body

Name	Type	Description
id	string	The ID of the Q&A you want to delete.

200 status: 'deleted' if the Q&A is successfully deleted.

{
    "result": {
        "status": "deleted"
    },
    "errors": null
}

404 When there's no Q&A with the ID, this error will be returned.

{
    "errors": "The record doesn't exist."
}

List Q&As

GET https://backend.alli.ai/webapi/faqs

You can list Q&As in the Knowledge Base using this API.

Headers

Name	Type	Description
API-KEY	string	Your API key can be found in your dashboard Settings menu, under the General tab.

Request Body

Name	Type	Description
searchTerm	string	Keyword search query to filter the list. You can use operators to run advanced searches. "TERM1 TERM2" for AND, "TERM1 OR TERM2" for OR, and "\"TERM\"" for exact match.
isUsed	boolean	If true, only turned-on Q&As will be listed, If false, only turned-off Q&As will.
hashtags	array	Hashtags to filter the list. You can add multiple hashtags.
hashtagsOperator	string	and or or. If it's and, hashtags filter for multiple hashtags works with AND logic. If or, OR logic.
createdByAgent	boolean	If true, the list will only include Q&As created by agents. If false, only the other Q&As will be included. Please note that createdByAgent, answeredByMrc, autoGenerated, editedByAgent filters are mutually exclusive, and OR logic is applied if two or more of them are used.
answeredByMrc	boolean	If true, the list will only include Q&As that are the answers are automatically extracted from uploaded Documents. If false, only the other Q&As will be included.
autoGenerated	boolean	If true, the list will only include auto-generated Q&As. If false, only the other Q&As will be included.
editedByAgent	boolean	If true, the list will only include Q&A's edited by any agent after registered. If false, only the other Q&As will be included.
format	string	html or text. If your answers contain styled html, such as different font size or color, you can use html to get answers in html format. If you simply want to get answers as a text, you can use the text. The default value is html.
offset	integer	offset allows you to specify the ranking number of the first item on the page.
limit	integer	limit allows you to set the number of objects returned on one page. The maximum and the default value is 1000.

200 offset: The same offset value with the offset request parameter. count: Total number of Q&As listed after limit is applied. totalCount: Total number of Q&As as the result of applied filters. id: The ID of the Q&A. question: The question part of the Q&A. answer: The answer part of the Q&A. hashtags: The hashtags added on the Q&A. userFeedback: Number of positive and negative user feedbacks. User feedbacks affects the search result for future queries. agentFeedback: Number of positive and negative agent feedbacks. Agent feedbacks affects the search result for future queries. lastUpdatedDate: The date when the Q&A is last updated. createdDate: The date when the Q&A is created.

{
    "offset": 0,
    "count": 10,
    "totalCount": 12,
    "results": [
        {
            "id": "Q&A_ID_1",
            "question": "QUESTION_1",
            "answer": "ANSWER_1",
            "hashtags": [
                "HASHTAG_1",
                "HASHTAG_2"
            ],
            "userFeedback": {
                "positiveCount": 0,
                "negativeCount": 0
            },
            "agentFeedback": {
                "positiveCount": 0,
                "negativeCount": 0
            },
            "lastUpdatedDate": "2021-05-04",
            "createdDate": "2021-02-23"
        },
        {
            "id": "Q&A_ID_2",
            "question": "QUESTION_2",
            "answer": "ANSWER_2",
            "hashtags": [
                "HASHTAG_1",
                "HASHTAG_3"
            ],
            "userFeedback": {
                "positiveCount": 0,
                "negativeCount": 0
            },
            "agentFeedback": {
                "positiveCount": 0,
                "negativeCount": 0
            },
            "lastUpdatedDate": "2021-05-04",
            "createdDate": "2021-02-23"
        }, ...
    ]
}

Q&A Candidates

GET https://backend.alli.ai/webapi/faq_candidates

Using this API, you can get the list of unanswered questions from customers. They're called Candidates.

Headers

Name	Type	Description
API-KEY	string	Your API key can be found in your dashboard Settings menu, under the General tab.

Request Body

Name	Type	Description
hashtags	array	Hashtag array if you want to limit the search scope to the given hashtags
searchTerm	string	Search query to filter the candidates to see. You can use operators to run advanced searches. "TERM1 TERM2" for AND, "TERM1 OR TERM2" for OR, and "\"TERM\"" for exact match.
order	string	How to order the candidates. You can use ATTRIBUTE_[DESC or ASC] format. ATTRIBUTE can be FREQUENCY or CREATED_AT.
state	string	Status of the candidates to see. It can be ALL or ACTIVE or ARCHIVED.
offset	integer	offset allows you to specify the ranking number of the first item on the page.
limit	integer	limit allows you to set the number of objects returned on one page. The maximum value is 100.

200 You will get the result as the following JSON format. count: The total number of candidates. id: The ID of the extracted answer to the unanswered question. Whenever there is a new unanswered question registered, Alli tries to extract and add an answer from uploaded documents automatically. frequency: Sum of all the frequency numbers under the questions. textAnswer: The answer extracted from the uploaded documents for the question. state: The status of the candidate. ACTIVE if the candidate is not added to the Q&A database yet. ARCHIVED if the candidate is added to the Q&A database. createdAt: The timestamp of when the candidate was created. questions: Multiple similar questions can have the same answer. Information about all the questions for the answer is under here. id (under questions): The ID of the unanswered question from customers. question (under questions): The unanswered question from customers. frequency (under questions): How many times the question was asked by customers. id (under history): The ID of the history information of the unanswered question. The history is the customers' log when the question was asked.

{
	"result": {
		"faqCandidates": [
		  {
				"id": "ID_ANSWER_1",
				"frequency": 1,
				"textAnswer": "ANSWER_1",
				"state": "ACTIVE",
				"createdAt": NUMBER,
				"questions": [{
					"id": "ID_QUESTION_1",
					"question": "QUESTION_1",
					"frequency": 1,
					"history": {
						"id": "ID_HISTORY_1"
					}
				}]
			},
		],
		"count": 1
	},
	"errors": null
}

Q&A Candidates

POST https://backend.alli.ai/webapi/add_faq_candidates

Registers a new Q&A Candidate with the system.

Headers

Name	Type	Description
API-KEY	string	Your API key can be found in your dashboard Settings menu, under the General tab.
AGENT-EMAIL	string	If you want to specify an agent who makes this API call, you can provide the agent's email address here. It can be found under Settings > Agents in your dashboard.
OWN-USER-ID	string	If you want to specify a user who makes this API call, you can provide the user's ID here. It can be a new one or be found in the Conversations menu in your dashboard.
USER-EMAIL	string	If you want to update the user's email when using OWN-USER-ID, you can provide the new email address here.

Request Body

Name	Type	Description
queries	string	The list of all queries you would like to register

200 You will get the result as the following JSON format. id: The id of the candidate registered.

{
    "result": {
        "candidates": [
            {
                "id": "CANDIDATE_ID_1"
            },
            {
                "id": "CANDIDATE_ID_2"
            }
        ]
    },
    "errors": null
}

Documents Feedbacks

GET https://backend.alli.ai/webapi/mrc_feedbacks

This API lets you get the list of feedbacks given to Document search results (AI-extracted answers from uploaded documents) for each search query.

Headers

Name	Type	Description
API-KEY	string	Your API key can be found in your dashboard Settings menu, under the General tab.
AGENT-EMAIL	string	If you want to only see feedbacks given by a specific agent, you can provide the agent's email address here. It can be found under Settings > Agents in your dashboard.
OWN-USER-ID	string	If you want to only see feedbacks given by a specific user, you can provide the user's ID here. It can be found in the Conversations menu in your dashboard.

Request Body

Name	Type	Description
offset	integer	offset allows you to specify the ranking number of the first item on the page.
limit	integer	limit allows you to set the number of objects returned on one page. The maximum value is 100.

200 You will get the result as the following JSON format. query: The search query for the extracted answer. documentId: The ID of the document where the answer was extracted from. answer: The answer part extracted from the document for the query. answerHash: The ID for the answer part extracted from the document for the query. It is created whenever a Documents search happens and bound to the query and the answer pair. It's the same value from the POST Documents API above. positive: true or false. true indicates that the extracted answer has positive feedback upon the search, and false indicates negative feedback. count: The total number of feedbacks listed.

{
  "result": [
    {
      "query": "QUERY_1",
      "feedbacks": [
        {
          "documentId": "DOCUMENT_ID_1",
          "answer": "ANSWER_1",
          "answerHash": "ANSWER_HASH_1",
          "positive": true or false
        }, ...
      ]
    }
  ],
  "count": NUMBER
}

Documents Search Feedback

POST https://backend.alli.ai/webapi/mrc_feedback

This API lets you give or cancel feedback given to a Document search result for a search query.

Headers

Name	Type	Description
API-KEY	string	Your API key can be found in your dashboard Settings menu, under the General tab.
AGENT-EMAIL	string	If you want to specify an agent who makes this API call, you can provide the agent's email address here. It can be found under Settings > Agents in your dashboard.

Request Body

Name	Type	Description
query	string	The query you want to give or cancel feedback for, toward the extracted search result.
id	string	The ID for the document where the answer was extracted from.
answerHash	string	The ID of the Document search result you want to give or cancel feedback for the query. It is created whenever a Documents search happens and bound to the query and the answer pair. It can be retrieved using the Documents API above.
isPositive	boolean	When the value is true, positive feedback is given to the extracted answer for the query. When it's false, negative feedback is given. When it's null, it cancels the feedback.

200 You will get the result as the following JSON format. positiveCount: The total number of positive feedbacks after the request is processed. negativeCount: The total number of negative feedbacks after the request is processed.

{
    "result": {
        "mrcFeedbackSearchResult": {
            "agentFeedback": {
                "positiveCount": NUMBER,
                "negativeCount": NUMBER
            }
        }
    },
    "errors": null
}

Documents Search User Feedback

POST https://backend.alli.ai/webapi/mrc/user_feedback

Provide user feedback to the Documents search result.

Headers

Name	Type	Description
API-KEY	string	Your API key can be found in your dashboard Settings menu, under the General tab.
OWN-USER-ID	string	If you want to specify a user who makes this API call, you can provide the user's ID here. It can be a new one or be found in the Conversations menu in your dashboard.
USER-EMAIL	string	If you want to update the user's email when using OWN-USER-ID, you can provide the new email address here.

Request Body

Name	Type	Description
answerHash	string	The ID of the Document search result you want to give or cancel feedback for the query. It is created whenever a Documents search happens and bound to the query and the answer pair. It can be retrieved using the Documents API above.
answer	string	The answer that you received to your query from this document.
id	string	The ID for the document where the answer was extracted from.
positive	boolean	When the value is true, positive feedback is given to the extracted answer for the query. When it's false, negative feedback is given. When it's null, it cancels the feedback.
query	string	The query you want to give or cancel feedback for, toward the extracted search result.

200 Returns the positiveCount and negativeCount of the user feedback after the change.

{
    "result": {
        "userFeedback": {
            "positiveCount": 1,
            "negativeCount": 0
        }
    }
}

Upload Documents

POST https://backend.alli.ai/webapi/upload_file

This API method allows you to upload documents for Cognitive Search. Available file formats for the upload: PDF, TXT, MS Word, PowerPoint, Excel, HTM and HTML. To upload a HTML file with linked resources, please compress in a ZIP file along with any relative linked resources before uploading.

Headers

Name	Type	Description
API-KEY	string	Your API key can be found in your dashboard Settings menu, under the General tab.
AGENT-EMAIL	string	If you want to specify an agent who makes this API call, you can provide the agent's email address here. It can be found under Settings > Agents in your dashboard.

Request Body

Name	Type	Description
file	string	Your local file location
hashtags	array	Hashtags for the uploading file
footerTitle	string	You can type in the source of the answer as a footer for search results from the uploaded file. The footer text will appear next to 'From' in search results.
footerUrl	string	You can put the URL you want to link to the footerTitle.

200 You will get the result in the following JSON format. id: The ID of the uploaded document. fileName: The filename of the uploaded document. hashtags: The array of hashtags added to the uploaded document. footer: The footer (source) info added to the uploaded document. It can be the default one or the one specified by footerTitle and footerUrl parameters.

{
    "result": {
        "id": "DOCUMENT_ID",
        "fileName": "YOUR_FILE_NAME",
        "hashtags": [
            "HASHTAG_1",
            "HASHTAG_2"
        ],
        "footer": "FOOTER_IN_HTML"
    }
}

Upload Documents from S3

POST https://backend.alli.ai/webapi/upload_from_s3

This API lets you transfer documents stored in S3 into Cognitive Search. They will appear as Knowledge Base documents in the dashboard. Available file formats are same in the section of Upload Documents.

Headers

Name	Type	Description
API-KEY	string	Your API KEY can be found in your dashboard settings menu under the General Tab. Please keep in mind that you need to have a Cognitive Search API Key.
AGENT-EMAIL	string	If you want to specify an agent who makes this API call, you can provide the agent's email address here. It can be found under Settings > Agents in your dashboard.

Request Body

Name	Type	Description
footerTitle	string	You can type in the source of the answer as a footer for search results from the uploaded file. The footer text will appear next to 'From' in search results.
footerUrl	string	You can put the URL you want to link to the footerTitle.
hashtags	array	Hashtags for the document.
path	string	S3 path of the file. It should end with the file name. Don't include the bucket name
secretKey	string	Your S3 Secret Key.
accessKey	string	Your S3 Access Key.
bucket	string	Name of S3 bucket containing your file.

200 You will get the result in the following JSON format: id: The id for the transferred document. fileName: The filename of the transferred document. hashtags: The array of hashtags added to the uploaded document. footer: The footer (source) info added to the uploaded document. It can be the default one or the one specified by footerTitle and footerUrl parameters.

{
    "result": {
        "id": "DOCUMENT_ID",
        "fileName": "YOUR_FILE_NAME",
        "hashtags": [
            "HASHTAG_1",
            "HASHTAG_2"
        ],
        "footer": "FOOTER_IN_HTML"
    }
}

Check Document Status

GET https://backend.alli.ai/webapi/check_file_status

Once you upload documents through API, it is converted, parsed, and embedded as vectors. This API shows the status of the process for a document being uploaded.

Headers

Name	Type	Description
API-KEY	string	Your API key can be found in your dashboard Settings menu, under the General tab.

Request Body

Name	Type	Description
id	string	The document id to check the status

200 You will get the result in the following JSON format. id: The ID of the document being checked. status: Status of the document. Please see Response Example below for possible values.

{"result": 
    {"id": "YOUR DOCUMENT ID", 
    "status": "initializing"}}

Delete Documents

POST https://backend.alli.ai/webapi/delete_file

This API lets you delete uploaded files.

Headers

Name	Type	Description
API-KEY	string	Your API key can be found in your dashboard Settings menu, under the General tab.

Request Body

Name	Type	Description
ids	array	The document IDs that you want to delete in the array format

200 You will get the result in the following JSON format. ok: true if the deletion completes successfully. If the deletion fails, the result will be false and errors will contain an error message.

{
    "result": {
        "ok": BOOLEAN
    },
    "errors": null
}

List Documents

GET https://backend.alli.ai/webapi/knowledge_bases

This API lets you list out the uploaded documents.

Query Parameters

Name	Type	Description
hashtagsSearchOperator	string	Either AND or OR, logical operator used to match multiple hashtags. Defaults to OR.
status	boolean	The on/off status of the document to filter the list.
searchTerm	string	Keyword search query to filter the list. You can use operators to run advanced searches. "TERM1 TERM2" for AND, "TERM1 OR TERM2" for OR, and "\"TERM\"" for exact match.
hashtags	array	Hashtag information to filter the list.
order	string	The order type of the list. Please see Request Example below to find possible order types.
offset	integer	offset allows you to specify the ranking number of the first item on the page.
limit	integer	limit allows you to set the number of objects returned on one page. The maximum value is 100.

Headers

Name	Type	Description
API-KEY	string	Your API key can be found in your dashboard Settings menu, under the General tab.

200 You will get the result in the following JSON format. id: The ID of the listed document. fileName: The filename of the list document. hashtags: The hashtags added on the document. autoHashtags : The automatically generated hashtags added to the document.

{
  "result": {
    "items": [
      {
        "id": "DOCUMENT_ID",
        "fileName": "FILENAME",
        "hashtag": ["HASHTAG_1", "HASHTAG_2"],
        "autoHashtag": ["AUTOHASHTAG_1"]
      }
    ]
  },
  "errors": null
}

Rename Documents (Knowledge Base)

POST https://backend.alli.ai/webapi/update_kb_name

This API lets you update the name for an uploaded document.

Headers

Name	Type	Description
API-KEY	string	Your API key can be found in your dashboard Settings menu, under the General tab.

Request Body

Name	Type	Description
filename	string	The new name for the specified document.
id	string	The document ID that you want to rename.

200 You will get the result in the following JSON format: id: The Document id for the file who's name was changed. filename: The Document's new name.

{
    "result": {
        "id": "DOCUMENT_ID",
        "filename": "FILENAME"
    }
}

Update Documents

POST https://backend.alli.ai/webapi/update_document

This API lets you update hashtags, footer title, and footer title link for a document.

Headers

Name	Type	Description
API-KEY	string	Your API key can be found in your dashboard Settings menu, under the General tab.

Request Body

Name	Type	Description
footerTitle	string	You can type in the source of the answer as a footer for search results from the uploaded file. The footer text will appear next to 'From' in search results.
footerUrl	string	You can put the URL you want to link to the footerTitle.
hashtags	array	List of string hashtags you want to add to the document
id	string	The id of the document you want to update

200 You will get the result in the following JSON format. id: The id of the document to which the hashtags correspond hashtags: Hashtags attached to the document after update footer: The footer (source) info added to the uploaded document. It can be the default one or the one specified by footerTitle and footerUrl parameters.

{
    "result": {
        "knowledgeBase": {
            "id": "DOCUMENT_ID",
            "hashtags": [
                "HASHTAG_1",
                "HASHTAG_2"
            ],
            "footer": "FOOTER_IN_HTML"
        }
    },
    "errors": null
}

Knowledge Base Toggle Status

POST https://backend.alli.ai/webapi/toggle_documents

This API lets you change the status of many documents (AKA knowledge bases) at once

Headers

Name	Type	Description
API-KEY	string	Your API key can be found in your dashboard Settings menu under the General tab

Request Body

Name	Type	Description
use	boolean	Whether to turn all the status of all the knowledge bases to on (True) or off (False)
ids	array	This is a list of the ids of the knowledge bases that you want to toggle.

200 You will get the result in the following JSON format: knowledgeBases : a list of ONLY the knowledge bases whose status were toggled id: id of knowledge base status: new status of knowledge base (boolean). true meaning status is now on.

{
  "result": {
    "knowledgeBases": [
      {
        "id": "YOUR_FIRST_DOCUMENT_ID",
        "status": true or false
      },
      {
        "id": "YOUR_SECOND_DOCUMENT_ID",
        "status": true or false
      }
    ]
  },
  "errors": null
}

Knowledge Base Auto Hashtag (Classification)

POST https://backend.alli.ai/webapi/kb_auto_hashtag

This API lets you get the hashtag list with classification keywords for the documents.

Headers

Name	Type	Description
API-KEY	string	Your API key can be found in your dashboard Settings menu, under the General tab.

Request Body

Name	Type	Description
ids	array	The document ids you want to retrieve auto hashtags for

200 You will get the result in the following JSON format. updated -> id : The id of the Document to which the hashtags correspond. autoHashtags: Array of JSON objects, containing the list of hashtags auto-generated for the Document. state: Status of hashtag, depending on if agent has confirmed this auto-generated hashtag. Will be one of: "SUGGESTED", "APPROVED", "DECLINED". bestConfidence: Numerical confidence of this auto-generated hashtag from 0 to 1. autoHashtags -> id: The id of the hashtag. hashtag: String value of hashtag (displayed in Dashboard).

{
    "result": {
        "updated": [
            {
                "id": "DOCUMENT_ID",
                "autoHashtags": [
                    {
                        "id": "KNOWLEDGE_BASE_AUTO_HASHTAG_ID",
                        "state": "STATE",
                        "bestConfidence": NUMBER,
                        "autoHashtag": {
                            "hashtag": "HASHTAG_VALUE"
                        }
                    }
                ]
            }
        ]
    },
    "errors": null
}

Knowledge Base Auto Hashtag Feedback (Classification)

POST https://backend.alli.ai/webapi/kb_auto_hashtag_feedback

This API lets you approve or decline classification hashtags for documents

Headers

Name	Type	Description
API-KEY	string	Your API key can be found in your dashboard Settings menu, under the General tab.

Request Body

Name	Type	Description
autoHashtagFeedbacks	array	List of JSON objects containing hashtag id/state pairs. 'state' can be one of: 'accepted', 'declined', 'suggested'

200 You will get the result in the following JSON format: result: Array of JSON objects, each corresponding to a auto-hashtag id: The id of the hashtag state: The hashtag's feedback from agent. Will be one of: "suggested", "approved", "declined"

{
    "result": [
        {
            "id": "KNOWLEDGE_BASE_AUTO_HASHTAG_ID",
            "state": "STATE"
        },
        {
            "id": "KNOWLEDGE_BASE_AUTO_HASHTAG_ID_2",
            "state": "STATE"
        }
    ]
}

Select Answer

POST https://backend.alli.ai/webapi/faq/select_answer

This method should be used to simulate a user looking up a specific FAQ

Path Parameters

Name	Type	Description
API-KEY	string	Your API key can be found in your dashboard Settings menu, under the General tab.

Request Body

Name	Type	Description
hashId	string	The id of the Q&A search return result
id	string	The id of the FAQ that you would like to select.

200 You will get the result in the following JSON format: In case of success

{"result": "Success"}

404 In case you provide an invalid FAQ

{"result": [], "error": "Record does not exist."}

Agent Management

POST https://backend.alli.ai/webapi/agent_management

Used to create and delete agents from the project.

Headers

Name	Type	Description
API-KEY	string	Your API key can be found in your dashboard Settings menu, under the General tab.

Request Body

Name	Type	Description
locale	string	The language setting of the account being created. Use a two-letter ISO 639-1 code.
password	string	Required when creating a new agent. Password must be valid (contain 3 out 4 following characters: lowercase, uppercase, numeric, non-alphanumeric)
deleteFlag	boolean	True if you want to delete an agent, False if you want to create
email	string	The email of the agent you want to create or delete

200 id: ID of agent that was deleted/created status: What happened (either "deleted" or "created")

{
    "result": {
        "id" : "QWdlbnQ6NWZkMmFjMzIwODQ4MzY1ZDI4NWFjMGUw",
        "status": "deleted" 
    },
    "errors": null
}

400 If the agent you try to create already has an email registered.

{
  "result": [],
  "errors": "Agent with provided email already exists."
}

404 If you try to delete an agent that doesn't exist.

{
  "result": [],
  "errors": "The record does not exist."
}

Get All Hashtags

GET https://backend.alli.ai/webapi/hashtags

Gets all hashtags from both FAQs and MRCs

Headers

Name	Type	Description
API-KEY	string	Your API key can be found in your dashboard Settings menu, under the General tab.

200 Returns each hashtag with its count of uses

{
  "result": {
    "sample_tag1": 2,
   "sample_tag2": 1,
  }
}

Q&A Query History

GET https://backend.alli.ai/webapi/faq_histories

Returns the past Q&A Searches that have been done, both through the REST API and the Alli dashboard.

Query Parameters

Name	Type	Description
limit	integer	A limit on the number of results to show (used for pagination)
offset	integer	In the list of all results, the index from which to start listing results (used for pagination)
endDate	string	The latest date from which you want to get history (dates should be in the form YYYY-MM-DD)
startDate	string	The earliest date from which you want to get history (dates should be in the form YYYY-MM-DD)
order	string	Can either be DESC (meaning latest queries come first), or ASC (meaning earliest queries come first)
searchTerm	string	The term that should have appeared in the query

Headers

Name	Type	Description
API-KEY	string	Your API key can be found in your dashboard Settings menu, under the General tab.
AGENT-EMAIL	string	If you want to only see the query history of a specific agent, you can provide the agent's email address here. It can be found under Settings > Agents in your dashboard.
OWN-USER-ID	string	If you want to only see the query history of a specific user, you can provide the user's ID here. It can be found in the Conversations menu in your dashboard.

200 Each query will have the following attributes: agent: an object which contains the id of the agent who made the query. question: The question actually asked in the query answers: All answers provided by the system to the query. Each answer has the Q&A that was referred to, and the confidence, effective confidence. There is also a count of how many queries were returned in a count field.

{
    "result": {
        "histories": [
            {
                "agent": {
                    "id": "QWdlbnQ6NjA0NmMyNWJmNTFjMmVlYjc4Mjg3Zjcy"
                },
                "question": "What is life?",
                "answers": [
                    {
                        "faq": {
                            "id": "RkFROjYwNDZjMmUxM2MzYmQ5MjVmMzgxMGNkOQ=="
                        },
                        "effectiveConfidence": 0.9999999999999927,
                        "confidence": 0.9999999999999927
                    }
                ]
            }
        ],
        "count": 1
    },
    "errors": null
}

Documents Query History

GET https://backend.alli.ai/webapi/mrc_histories

Returns the past Documents Searches that have been done, both through the REST API and the Alli dashboard.

Query Parameters

Name	Type	Description
searchTerm	string	The term that should have appeared in the query
order	string	Can either be DESC (meaning latest queries come first), or ASC (meaning earliest queries come first)
endDate	string	The latest date from which you want to get history (dates should be in the form YYYY-MM-DD)
startDate	string	The earliest date from which you want to get history (dates should be in the form YYYY-MM-DD)
limit	integer	A limit on the number of results to show (used for pagination)
offset	integer	In the list of all results, the index from which to start listing results (used for pagination)

Headers

Name	Type	Description
API-KEY	string	Your API key can be found in your dashboard Settings menu, under the General tab.
AGENT-EMAIL	string	If you want to only see the query history of a specific agent, you can provide the agent's email address here. It can be found under Settings > Agents in your dashboard.
OWN-USER-ID	string	If you want to only see the query history of a specific user, you can provide the user's ID here. It can be found in the Conversations menu in your dashboard.

200 Each query history will have the following attributes: agent: The id of the agent who made the request. question: The actual question asked. answers: A list of all possible answers provided. Each answer has the knowledgeBase used to source that answer (both the filename and the id), the actual answer itself, the answerFormat, the hashtags associated with the knowledgeBase that was retrieved, and whether feedbackAvailable for this specific answer.

{
    "result": {
        "histories": [
            {
                "agent": {
                    "id": "QWdlbnQ6NWZiNzc5MGIwZjE3Zjc5ZmNiNzVlYzFh"
                },
                "question": "program memory of c004",
                "answers": [
                    {
                        "knowledgeBase": {
                            "id": "S25vd2xlZGdlQmFzZTo2MDUyODM0ODFiYzgxNDcwZTEzNGRjNDQ=",
                            "fileName": "specification_en.pdf"
                        },
                        "answer": "{\"blocks\": [{\"key\": \"kn13\", \"type\": \"unstyled\", \"text\": \"Type capacity program memory program memory - C004, B04KR: 80KB\", \"depth\": 0, \"inlineStyleRanges\": [], \"entityRanges\": [], \"data\": {}}, {\"key\": \"2vjf\", \"text\": \" \", \"type\": \"unstyled\", \"depth\": 0, \"inlineStyleRanges\": [], \"entityRanges\": [], \"data\": {}}, {\"key\": \"45cb\", \"text\": \"— From specification_en.pdf\", \"type\": \"unstyled\", \"depth\": 0, \"inlineStyleRanges\": [{\"offset\": 0, \"length\": 27, \"style\": \"ITALIC\"}], \"entityRanges\": [{\"offset\": 7, \"length\": 20, \"key\": 0}], \"data\": {}}], \"entityMap\": {\"0\": {\"type\": \"LINK\", \"mutability\": \"MUTABLE\", \"data\": {\"url\": \"https://staging-download.alli.ai/download_document/UHJvamVjdDo1ZmI3NzkwYjBmMTdmNzlmY2I3NWVjMWM=/S25vd2xlZGdlQmFzZTo2MDUyODM0ODFiYzgxNDcwZTEzNGRjNDQ=\"}}}}",
                        "answerHash": "6648c76e9be27864557f84ab7822cde8",
                        "answerFormat": "DRAFTJS",
                        "hashtags": [],
                        "feedbackAvailable": true,
                        "columnFilterValues": []
                    },
                    ...
                    {
                        "knowledgeBase": {
                            "id": "S25vd2xlZGdlQmFzZTo2MDUyODM0ODFiYzgxNDcwZTEzNGRjNDQ=",
                            "fileName": "specification_en.pdf"
                        },
                        "answer": "{\"blocks\": [{\"key\": \"87us\", \"type\": \"unstyled\", \"text\": \"Type capacity reload memory reload memory - C004, B04KR: 2048KB\", \"depth\": 0, \"inlineStyleRanges\": [], \"entityRanges\": [], \"data\": {}}, {\"key\": \"p0wr\", \"text\": \" \", \"type\": \"unstyled\", \"depth\": 0, \"inlineStyleRanges\": [], \"entityRanges\": [], \"data\": {}}, {\"key\": \"qpau\", \"text\": \"— From specification_en.pdf\", \"type\": \"unstyled\", \"depth\": 0, \"inlineStyleRanges\": [{\"offset\": 0, \"length\": 27, \"style\": \"ITALIC\"}], \"entityRanges\": [{\"offset\": 7, \"length\": 20, \"key\": 0}], \"data\": {}}], \"entityMap\": {\"0\": {\"type\": \"LINK\", \"mutability\": \"MUTABLE\", \"data\": {\"url\": \"https://staging-download.alli.ai/download_document/UHJvamVjdDo1ZmI3NzkwYjBmMTdmNzlmY2I3NWVjMWM=/S25vd2xlZGdlQmFzZTo2MDUyODM0ODFiYzgxNDcwZTEzNGRjNDQ=\"}}}}",
                        "answerHash": "9537b6560701930d079f39ced8be1b3e",
                        "answerFormat": "DRAFTJS",
                        "hashtags": [],
                        "feedbackAvailable": true,
                        "columnFilterValues": []
                    }
                ]
            }
        ],
        "count": 1
    },
    "errors": null
}

Uploading Q&A and Documents

Please sign up and sign in to the Alli dashboard first. You must select 'Cognitive Search' for the Project Type when you sign up. Go to the Q&A tab on the dashboard to upload question-answer pairs. If you want to upload unstructured text data such as Word, PDF, Powerpoint, and Excel file, go to the Documents tab in the dashboard and upload the documents.

If you want to automatically sync with your data source, such as MS OneDrive, please go to the Source tab. Uploading the document via API is in the Upload Document section in this page.

Getting the API KEY

Please provide your API key in the request header API-KEY. Your API key can be found in your dashboard Settings menu, under the General tab.

Providing Agent or User Information

For certain endpoints, you can add agent or user information in the request header to specify who makes the call.

Agent information can be provided in the request header AGENT-EMAIL. You can find your agents' email information in your dashboard Settings > Agent menu. Below is an example.

-H 'AGENT-EMAIL: [e-mail]'

A user ID can be provided in the request header OWN-USER-ID. The user ID can be either a new one or an existing one, and if a new user ID is provided, Alli will create a new user with that ID. Any future API calls with the same OWN-USER-ID header will be considered as they're from the same user.

If you want to update the user's email address at the same time, you can provide the email address in the request header USER-EMAIL. Below is an example.

-H 'OWN-USER-ID: 5f1234567a409876c082487z' \
-H 'USER-EMAIL: [e-mail]'

You cannot use non-ASCII characters for OWN-USER-ID. If the user ID includes any non-ASCII characters, you can encode the ID to base64 and use base64:CONVERTED_ID.

You can find saved user ID and email information in your Alli dashboard Customers menu.

Error Messages

Please read the error message you get if you don't get the response that you expected. For example, if you don't use the right HTTP method for the API, you'll get this type of error as response:

{“error”: “Method Not Allowed POST: /webapi/faq_feedbacks”}

Search from Q&A

POST https://backend.alli.ai/webapi/faq

This API lets you find the most relevant question and answer pairs from your Q&A knowledge base.

Headers

Name	Type	Description
API-KEY*	string	Your API key can be found in your dashboard Settings menu, under the General tab.
AGENT-EMAIL	string	If you want to specify an agent who makes this API call, you can provide the agent's email address here. It can be found under Settings > Agents in your dashboard.
OWN-USER-ID	string	If you want to specify a user who makes this API call, you can provide the user's ID here. It can be a new one or be found in the Conversations menu in your dashboard.
USER-EMAIL	string	If you want to update the user's email when using OWN-USER-ID, you can provide the new email address here.

Request Body

Name	Type	Description
autoRegisterCandidates	boolean	The default value is true. When this option has set false, it'll not automatically register the query to candidates when there was no answer for the given query.
hashtagsOperator	string	Either AND or OR. Choose AND if you want each returned result to contain all hashtags. Choose OR if you want each returned result to contain at least one of the hashtags.
hashtags	array	An array of all the hashtags that you would like to appear.
maxResults	integer	The maximum number of results to be returned.
query*	string	This is a query string.
format	string	html or text. If it's text, the return value will be in plain text. If it's html, it will return html. If your answer contains styled html, such as different font size and color, you can use html. If you simply want to get an answer as a text, you can use the text. The default value is html.

200

The API will find the most relevant question and answers from your Q&A database.

confidence: It shows the confidence value from AI model. Shown as a number value between 0 and 1.

effectiveConfidence: When you provide feedback to the query result, it automatically trains the AI model. Effective confidence is the adjusted score with these users' and agents' feedback. Shown as a number value between 0 and 1.

question: This is the question part of the selected Q&A pair.

answer: This is the answer part of the selected Q&A pair.

id: This is used to identify the result to give or cancel feedback.

hashtags: Hashtags registered for the Q&A.

lastUpdatedDate: The date when the Q&A is last updated.

agentFeedback: The feedback from agents (through dashboard and REST calls) about this Q&A.

userFeedback: The feedback from users (through conversation) about this Q&A.

count: The number of suggested Q&As.

hashId: This hash id is being used when you call select_answer later.

The number of search results and the threshold follows your dashboard setting. Please check your settings in Q&A > Settings.

{"result": 
  [
    {
      "confidence": CONFIDENCE_VALUE, 
      "effectiveConfidence": EFFECTIVE_CONFIDENCE_VALUE, 
      "question": "QUESTION_1", 
      "answer": "ANSWER_1",
      "id": "ID_1",
      "hashtags": [],
      "lastUpdatedDate": "DATE",
      "agentFeedback": {
                "positiveCount": 1,
                "negativeCount": 0
              },
      "userFeedback": {
                "positiveCount": 1,
                "negativeCount": 0
              }
    }, ... 
  ],
  "count": 3,
  "hashId": "HASH_ID"
}

Request Example

Please replace YOUR_API_KEY with your one in the example below. Please see getting-api-key section.

curl -d '{ 
  "query": "How much is it?",
  "maxResults": 3, 
  "hashtags": ["wiki", "knowledge"], 
  "hashtagsOperator": "OR",
  "format": "text"}' \
-H 'API-KEY: YOUR API KEY' \
-H 'Content-Type: application/json' \
https://backend.alli.ai/webapi/faq

Response Example

{"result": 
  [
    {
      "confidence": 0.8371959004827834, 
      "effectiveConfidence": 0.9698303406362148, 
      "question": "How is the product priced?", 
      "answer": "We have a pricing table that includes a free plan.",
      "id": "ClMVIjCoNDAiZDLyNWZhM1O3YTUIIKZjPPRcER==",
      "hashtags": [],
      "lastUpdatedDate": "2020-11-19",
      "agentFeedback": {
                "positiveCount": 1,
                "negativeCount": 0
            },
      "userFeedback": {
                "positiveCount": 1,
                "negativeCount": 0
            }
    },
    {
      "confidence": 0.6119840535714456, 
      "effectiveConfidence": 0.7738889000171243, 
      "question": "Do you have a pricing table?", 
      "answer": "Yes we do. Please check out our website",
      "id": "RkFROjVmNDAwZDMyNWZhM2Y4YTA1ZDZjNWUwMQ==",
      "hashtags": [],
      "lastUpdatedDate": "2020-11-20",
      "agentFeedback": {
                "positiveCount": 1,
                "negativeCount": 0
            },
      "userFeedback": {
                "positiveCount": 1,
                "negativeCount": 0
            } 
  ],
  "count": 2,
  "hashId": "d4ca12d4e64766er0c2b45f4aa5463a4"
}

Search from Documents

POST https://backend.alli.ai/webapi/mrc

Documents API finds an answer from your unstructured text documents and even from complex tables.

Headers

Name	Type	Description
API-KEY*	string	Your API key can be found in your dashboard Settings menu, under the General tab.
AGENT-EMAIL	string	If you want to specify an agent who makes this API call, you can provide the agent's email address here. It can be found under Settings > Agents in your dashboard. The permission settings for the agent to access documents or folders are applied by sending this info.
OWN-USER-ID	string	If you want to specify a user who makes this API call, you can provide the user's ID here. It can be a new one or be found in the Conversations menu in your dashboard. The permission settings for non-agent users to access documents or folders are applied by sending this info.
USER-EMAIL	string	If you want to update the user's email when using OWN-USER-ID, you can provide the new email address here.

Request Body

Name	Type	Description
returnPreview	boolean	If true, the html body and css for the html type preview will be returned for each search result. The default value is false.
autoRegisterCandidates	boolean	The default value is true. When this option has set false, it'll not automatically register the query to candidates when there was no answer for the given query.
hashtagsOperator	string	Either AND or OR. Choose AND if you want each returned result's document to have all of the specified hashtags. Choose OR if you want each returned result's document to have at least one of the specified hashtag.
maxResults	integer	Number of results to see
query*	string	This is a query string.
hashtags	array	Documents you uploaded to the dashboard have hashtags. You can set the search scope to these hash-tagged documents.
format	string	It can be 'html' or 'text'. If it's text, the return value will be in plain text. If it's html, it will return html. If your answer contains styled html, such as different font size and color, you can use html. If you simply want to get an answer as a text, you can use the text.
returnPdfPreview	boolean	If true, the pdfPreview field will be returned for each search result. The default value is false.
returnPdfPreviewRawData	boolean	If true, the pdfPreviewRawData field will be returned for each search result. The default value is false.
sortKey	String	This is a secondary sort key where you set in Document's custom properties
sortDirection	String	This is a secondary sorting order. The value will be "asc" or "desc"
combinedHashtags	array	Documents you uploaded to the dashboard have hashtags. You can set the search scope to allow for groups of hashtags. Note: If "combinedHashtags" are used, you must keep the "hashtags" parameter empty.
combinedHashtagsOperator	string	Either AND or OR. Choose AND if you want both of the combined hashtags in the results. Choose OR if you want at least one of the combined hashtags in the results.

200

You will get the result as the following JSON format:

answer: It's the answer extracted from uploaded documents in the dashboard.answerHash: This is used to identify the answer to give or cancel feedback.

answerHash: This is used to identify the answer to give or cancel feedback.

confidence: It shows the confidence value from AI model. Shown as a number value between 0 and 1.

effectiveConfidence: When you provide feedback to the query result, it automatically trains the AI model. Effective confidence is the adjusted score with these users' and agents' feedback. Shown as a number value between 0 and 1.

documentId: The document's ID where the answer is extracted from.

documentName: The document's name where the answer is extracted from.hashtags: The hashtags attached to the document.

pageNo: The page number in the document where the answer was derived.

createdDate: The date when the document was uploaded.

agentFeedback: The feedback from agents (through dashboard and REST calls) about this document

userFeedback: The feedback from users about this document

body: If returnPreview is true in the request, the html body of the document search preview is displayed.

css: If returnPreview is true in the request, the css of the document search preview is displayed.

pdfPreview: If returnPdfPreview is true in the request, the URL to a PDF preview of the document with the answer highlighted is displayed. Note that the URL can be restricted using the Download IP Allowlist setting.

folder: If the answer is found from a folder under the Documents database, the folder name will be returned here.

editor: List of the agents' email who has the editor access to the documents (if they're set in the Alli dashboard).

viewer: List of the agents' email who has the viewer access to the documents. (if they're set in the Alli dashboard).

paragraphIndex: This value is needed to highlight a specific area when requesting a preview. It is used as parameters for the preview API.

The number of search results and the threshold follows your dashboard setting. Please check your setting in Documents > Settings.

{
    "result": [
        {
            "answer": "ANSWER_1",
            "answerHash": "ANSWER_HASH_1",
            "confidence": CONFIDENCE_1,
            "effectiveConfidence": EFFECTIVE_CONFIDENCE_1,
            "documentId": "DOCUMENT_ID_1",
            "documentName": "DOCUMENT_NAME_1",
            "hashtags": [],
            "pageNo": PAGE_NUMBER,
            "paragraphIndex": 0,
            "createdDate": "DATE",
            "agentFeedback": {
                "positiveCount": 0,
                "negativeCount": 0
            },
            "userFeedback": {
                "positiveCount": 0,
                "negativeCount": 0
            },
            "body": "PREVIEW_HTML_BODY",
            "css": "PREVIEW_CSS",
            "pdfPreview": "PDF_PREVIEW_URL",
            "folder": "folder 1", 
            "editor": ["[e-mail]", "[e-mail]"], 
            "viewer": ["[e-mail]"]
        }
    ]
}

Request Example (hashtags)

Please replace YOUR_API_KEY with your one in the example below. Please see getting-api-key section.

curl -X POST -d '{ 
  "query": "can I disclose the composite ratings?",
  "maxResults": 3, 
  "hashtags": ["wiki", "knowledge"], 
  "hashtagsOperator": "OR",
  "format": "text",
  "returnPdfPreview": true,
  "returnPdfPreviewRawData": true \
-H 'API-KEY: YOUR API KEY' \
-H 'Content-Type: application/json' \
https://backend.alli.ai/webapi/mrc

Request Example (combinedHashtags)

Please replace YOUR_API_KEY with your one in the example below. Please see getting-api-key section.

curl -X POST -d '{ 
  "query": "can I disclose the composite ratings?",
  "maxResults": 3, 
  "hashtags": [], 
  "hashtagsOperator": "OR",
  "combinedHashtags": [["wiki","knowledge"],["elibrary","compliance"]]
  "combinedHashtagsOperator": "AND",
  "format": "text",
  "returnPdfPreview": true,
  "returnPdfPreviewRawData": true }' \
-H 'API-KEY: YOUR API KEY' \
-H 'Content-Type: application/json' \
https://backend.alli.ai/webapi/mrc

Response Example

{
  "count": 2,
  "result": [
    {
      "answer": "an institution’s board of directors and senior management",
      "answerHash": "8430cf3b9af628abc1bb063802db39be",