Bulk upload Q&A

Using Alli's Q&A direct upload feature, you can add a large number of Q&A entries to the knowledge base at once. You can add Q&As with just a simple Question column and Answer column, and more efficient uploads are possible through additional column options and column name change features. Supported file formats are TSV, CSV, XLSX, and ZIP.

Column types that can be added during upload

Except for columns that are not numbered, each corresponds to a specific element of each Q&A registered in Alli's knowledge base.

1. Status [Optional]

• Description: Sets whether the Q&A is active.

• Option: If set to 'OFF', it will be excluded from search results; if 'ON' or the value is blank, it will be included in searches.

2. Question [Required]

• Description: The item corresponding to the question in the Q&A.

3. Similar Questions [Optional]

• Description: Enter various forms of questions that have the same answer.

• Input method: Multiple questions can be entered using line breaks.

4. Answer [Required]

• Description: The item corresponding to the answer in the Q&A.

5. Hashtag [Optional]

• Description: A tag setting function for Q&A filtering and limiting the search scope.

• Input method: Multiple tags can be entered separated by commas (,).

6. Memo [Optional]

• Description: A function to add a memo to a Q&A entry.

• You can later view each memo from the memo icon at the bottom right of each Q&A entry in Dashboard > Knowledge Base.

7. Status on at [Optional]

• Description: A function that allows you to schedule the Q&A status to 'ON' at a specified date and time.

8. Status off at [Optional]

• Description: A function that allows you to schedule the Q&A status to 'OFF' at a specified date and time.

9. Folder [Optional]

• Description: A function that allows you to place the Q&A under a specific folder.

10. Admin Access list: Editor [Optional]

• Description: A function that allows you to specify a list of people who can edit the Q&A.

• Input method: Enter comma-separated email addresses.

11. Admin Access list Viewer [Optional]

• Description: A function that allows you to specify a list of people who can view the Q&A.

• Input method: Enter comma-separated email addresses.

12. Use the same access list as the folder [Optional]

• Description: A function that lets you decide whether to use the same access permissions as the folder.

• Input method: Enter 'Y' or 'N'; blank or string input is considered TRUE.

13. Allow unlisted admins can view [Optional]

• Description: A function that allows you to set public access so that admins not in the access list can still view.

• Input method: Enter 'Y' or 'N'; blank or string input is considered TRUE.

14. Allow unlisted SDK/API users can view [Optional]

• Description: A function that allows you to set public access so that SDK/API users not in the access list can still view.

• Input method: Enter 'Y' or 'N'; blank or string input is considered TRUE.

Column name customization

You can change the column names of the Q&A file you upload. This feature is especially useful if you want to use an existing Q&A database directly in Alli without changing the column names.

To change column names, go to Settings > General tab and scroll to the 'Change Q&A upload format' section.

Enter the column names you want to change and click the Save button, and you can use custom column names in the Q&A file you upload.