Send message / Ask question node
To design a simple skill with Alli, just input the messages or questions to be sent using nodes and connect them in order. The Send Message/Ask Question node handles this basic functionality and also provides the ability to store answers to questions.
Nodes and editor
The Send Message/Ask Question node icon is located at the far left of the node icon bar. Clicking it displays the node on the left and the editor on the right.
Using the Send Message node, you can show messages to customers that include media formats or image messages.
Text/Image selection: If you select text, you can compose a text message that includes images (PNG, JPG, GIF) or video. If you select image, only the image will be output.
Message input options
Bold: Click to output bold text.
Italic: Click to output italic text.
Insert link: You can insert a link into and highlight selected text. After clicking, enter the address in the popup that appears.
Insert image: Click to insert an image. You can input a local file in JPG, PNG, GIF format or a web URL to a file in the same formats.
Insert video: You can insert an embedded YouTube or Vimeo video into the message.
Font size: Change the size of the selected text.
Font color: Change the color of the selected text.
Remove formatting: Select text and click to reset all applied formatting.
Message input: Enter the message to show the customer here.
Add answer: If selected, the node converts to an 'Ask Question' node, allowing you to collect various information through questions. See below for details.
Add answer – Button format
When Add answer is selected, new fields appear under the checkbox.
Answer format: You can choose among Button, Text, or File. Here, Button is selected.
Carousel UI: If selected, button options appear in a carousel UI format (see screenshot below).
Allow text input: If selected, the user can input text instead of choosing a button option. In this case a separate branch for proceeding will appear. When this option is on, the multi-select option cannot be enabled.
Add answer option: Add button options that the customer can choose. After clicking, you can choose among Regular, Dynamic Option, or QA. –Regular: A fixed text-type option where you can directly enter the answer. *Meta data: An option that allows agents to view internal metadata about the button option the user selected later on the conversation list page. –Dynamic option:Answer options that use dynamic variables such as String List, JSON, or JSON List. For more details, refer to the list variables section of the related user guide. For more details, see the related User guidelist variables section of the guide. – QA: You can select a question from Knowledge Base > Knowledge Base registered QAs as an answer option. If the customer selects this option, the QA's answer portion is shown first, then the flow proceeds to the next node.
Allow multiple selections: Allows the customer to select multiple answers.
Save answer to variable below: Saves the customer's answer to the specified variable. Variables can be created in the Project Settings menu or directly from the dropdown menu.
When using the Carousel UI, button options are displayed as below. You can view other options by clicking the left/right icons, scrolling left/right, or dragging on mobile.
Clicking the More (vertical ellipsis) icon next to a button option lets you change the design format of that option or delete the option.
After changing an option's format, you can preview the changed appearance in the editor. This allows you to emphasize specific button options.
When you change the format in the editor, the settings are also applied in the chat window.
Also, regardless of type, you can add an image to any button option by selecting the button option type and then dragging an image into the image field or clicking to browse files.
Once an image is added, you can see the added image in the skill editor, and in conversations with customers the image will appear alongside the answer text.
You can also configure a button option so that clicking it opens an HTML link. To do this, simply enter the desired HTML link into the URL field when adding the button option. This feature is supported for all button option types (Regular, Dynamic Option, QA).
Add answer – Text format
You can set the answer format to text.
Answer format: If you select Text, Alli will accept the customer's input in text format, so no additional settings are needed.
Save answer to variable below: Saves the customer's answer to the specified variable. Variables can be created in the Project Settings menu or directly from the dropdown menu.
Add answer - File format
Finally, you can set the answer format to File.
Answer format: If you select File, Alli will accept the customer's input as a file upload, so no additional settings are needed.
Save answer to variable below: Save the customer's answer to the specified file type variable. Variables can be created in the Project Settings menu or directly from the dropdown menu.
Last updated